* * * INTERNATIONAL CUSTOMERS * * *
PRODUCTS PURCHASED AND SCHEDULED FOR DELIVERY OUTSIDE OF THE UNITED STATES. Customers outside of the United States who purchase products set for delivery to a shipping address outside the U.S.A. If you order, you will be fully responsible for ANY and ALL additional handling fees, tariffs ,import taxes, and duties which may be levied by your Country's Government or Customs Laws or any Other Authority upon any parcel we send to you.
* * * Returns * * *
We strive to offer quality merchandise but in the case that there is an unfortunate problem with an item. Exchanges will only be issued for manufacturing defects and shipping damaged merchandise. If you received damaged, defective or incorrectly shipped merchandise, please contact us immediately at: [email protected] and put "Defective Merchandise" in the subject line.
Please Note On returns: Original shipping and handling charges are not refundable and you will be responsible for ALL costs associated with return shipment.
Please include the following in your "Defective Merchandise" e-mail:
-Your mailing address
-Your phone number
-Order confirmation number (if this number applies to your item)
-4-5 photos of the defective merchandise
-Photos of the shipment packaging
* * * Non-Exchangeable/Non-Returnable Items * * *
We cannot accept returns or offer exchanges on the following items:
-Any CDs or vinyl records that have been opened (taken out of its plastic wrap)
-Any autographed or one-of-a-kind items
-Any apparel or item that has obvious signs of use
-Any product missing any special identification numbers, serial numbers or codes
-Any digital audio or video items
* * * Backorders * * *
In the event a product that is ordered becomes unavailable due to lack of inventory (“backordered”), you will receive a backorder notification. You will not be able to cancel an order containing a backordered item.